Our Guarantee
Our Guarantee
At Silver Pine Leathercraft, we take pride in the quality and craftsmanship of our handmade leather products. We are committed to ensuring your satisfaction and stand behind our work with the following guarantee:
Quality Assurance
Each product is meticulously crafted and inspected to meet our high standards. If you encounter any issues with your purchase, we are here to help.
Warranty Claims
If you believe your product has a defect or issue covered by our warranty, please follow these steps:
- Contact Us: Reach out to us using the contact form on our website, providing details of the issue and any relevant photos.
- Return Policy: Ensure that the product meets our return policy criteria.
- Evaluation: Once we receive the product, it will be thoroughly examined by myself to assess its condition and determine the validity of the warranty claim.
Resolution
If the warranty claim is approved, we will offer one of the following resolutions:
- Repair: We will repair the product to restore it to its original condition.
- Replacement: If a repair is not feasible, we will replace the product with a new one.
- Refund: In cases where neither repair nor replacement is possible, we will issue a refund.
Exclusions
Please note that our warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, neglect, or improper care
- Alterations or repairs made by unauthorized persons
We are dedicated to providing you with the highest quality products and exceptional customer service. If you have any questions or need assistance, please do not hesitate to contact us